Social Networks are destroying families… or…

“Social Networks are destroying families” Really? Is that the best you can come up with?

A day doesn’t go by when we see a headline about Social Networks are going to end life as we know it, not always in a good way. How these systems have destroyed people talking to each other. How families are broken apart because they don’t communicate anymore.

Maybe they should be looking internal rather than redirecting the blame.

Sure, it is easy to get lost in the fog of millions of people all talking up their day and interests. All making for a easy pull on one’s time and thus less time with the family. Let’s explore how to make the world of Social Networks ‘work for you’ rather than against.

Why do we ‘socialize’ online? To meet friends, live a different life where no one knows us, gather information, banter with ol’ friends, or for Business. Nothing says it can’t be multiples of these but generally folks drop into one bucket.

If you want to live a different life online – other than your avatar image, no one knows who you are so you can be anything to anyone. It’s all about feeding your ego. If this is you, then go ahead and write off your family now, you must be missing something in your offline life that you either need to work out with loved ones or move on. Sooner or later the two will come together and it is NEVER pretty.

Meeting new friends that you might have something in common with online is just what most people do. You can share things in your life and enjoy hearing about far away places. While you don’t want to post up to the world every fact about your life (it will haunt you later), friends online are much more about not having to second guess what you are talking about. The most fun I have in this group is learning about cultures and how people from somewhere else views what you live every day. It can be eye opening to hear about what someone else knows as facts versus what you know as ‘fact’ – Read: different country news agencies.

The trick to this type of online ‘life’ is to keep it manageable. If your on Twitter… there is no way your going to be able to actually ‘follow’ and relate to more than a few hundred. I limit myself to 200 follows so I can really understand what is happening. Other people can follow 500 (depends on how often the people you follow actually post). The people that are following 1000 can not honestly say what half of those posts are or what they relate to if it is in a conversation.

By limiting your following to a manageable (enjoyable) size, you are also able to manage the amount of time it takes to ‘check in’ with your group. You will quickly learn which you need to read in depth and which you keep an eye on without thinking you will need to respond. Depending on your home relationships, it usually wont hurt to talk about what is being posted too. It makes that world more open to the family around you. Of course, back off if they start getting short about what your ‘friends’ are doing. Generally though, who you follow would be close to who family members would follow so they might enjoy hearing about other places or opinions. It will definitely help conversing with others outside of the family too.

Generally, Facebook is more about your old friends or coworkers. There is more an opportunity to banter with someone you directly know and others to chime in. Seeing the whole conversation in their regular UI (most other social sites need 3rd party apps to see a conversation string wrapped together). Once again, I have seen many times a late night post or party image on Facebook bite the posting person later. NOTHING EVER GOES AWAY! Even if you delete it. Also, on Facebook, others can ID you in a image and that can be found by anyone happening upon that image via a friends’ friends’ friend… keep it real!

For people doing ‘Business’ via social networks, you will either look to market to anyone who will listen by creating a Business area on Facebook. Or, in the case of Twitter, you have a couple options. You need followers for your message to get out to a high enough percentage you stand to get a response. You can do this by posting what your interested in and your list will grow, or you can play the follow to get followers game. Commenting on other popular twitters and getting them to respond will drive a lot of their followers to watch you too.

You will find that on Twitter, there are millions upon millions of people just posting up what they have to say, getting followed by friends, family and interested parties. There are far fewer but much more specialized Twitters that pin point what they are talking about to gain the interest of people that may buy from them.

To be successful at using Facebook or Twitter for Business growth, you have to set time aside to manage your ‘marketing’. Since that is exactly what it is, Marketing. Treat it like that by placing a cost and expense number to the time you spend in the Social Online Networking worlds so you know what it is actually ‘costing’ you. Do not think of it as FREE. It takes time from your day and time is money. You could be spending that time shaking hands and building Business relations or playing with your children – time is valuable – track it as such.

Hidden in the above is how you keep a happy family life to co-mingle with a happy Social Network life.
Know what you want out of your time online, manage your time online, keep it real, and know your limitations.
Finally – while I like to keep my family out of my Business Twitter account, we still have other accounts that we keep each other up on. Text Messaging via our phones is fine, but there are limits compared to what you can do online with many free Social Network services. If you want to keep it private, set up ‘invite only’ accounts so others outside of your family can’t see what is being posted. Doing this on Twitter means that everyone in the family has access to up-to-the-minute family happenings (with pictures, etc..) accessible via cell phones, desktops or any Internet connected device.

Many dimes make millions

Do you ever look at your cell phone bill? I mean, really look at what your paying for.
I don’t stress over it every month but since I have a family acct that includes my folks, wife cell phones and my wife’s notebook 3g card, I take a glance at it from time to time. It always seems strange that it bounces up and down so much from month to month even though we don’t break out of our included minutes.

Where I have found the expense bounce is when the nieces hit us with a lot of text messages. They are half way across the US so it’s allowed to keep everyone in tune without need to sit with the phone to your ear while you enlightened to the latest school function. The months there is a lot of activity in their social lives sees us breaking out of our ‘in plan’ texting plan. That can add up quickly.

Why don’t we just go to unlimited. Well, ATT wants a ‘unlimited’ charge on each phone in the family plan… a item that ever family should pencil out before jumping into.

Let’s get to the reason for this article. Imagine if you had millions of customers. And each customer one of those customers you could hit with a couple dimes extra charge each month. Would an individual take the time to go through a Support phone web of options just for 20 to 30 cents extra charge. Most likely not, so that is a safe bet you can bank that extra cash every month.

How would the average person catch that they are getting hit with an extra couple text message charges a month? Have two 80+ year old parents that have their Text Messaging turned off on their phones. Or, a wife’s 3G card acct hooked up to a notebook with no Text Messaging software installed. Pretty sure neither of those situations would have Text Messaging traffic.

My own notebook uses a Verizon cell connection. There was a Text Message charge from time to time… I did nothing. Then, one day at the mall I was walking by the Verizon Connected Store and thought to drop in (the girls were in a store I knew would take an hour so I had some time to play with). The greeter was surprised that I was there to discuss a few dimes. They did call without much pushing thought. You know the person on the other end of the phone was surprised too as the in-store women said “no really, he is standing here and wants it straightened out”. Less than one minute later I was offered a refund/credit for the last few months charges (70 cents) and have not had a miss charged Text Message on my bill since.

You milage will vary depending on the person who you grab. Judging by the speed of the transaction, this was not a new thing to them. The fact I have not been charged since tells us that they can control the Text Messaging. My guess, only a guess, is that the Messages were one from them about an update which I can not receive so why pay?!!

Lets say that the person in the store and the person they called makes $12/hour (even though the credit happened in a minute, I actually used up about 15 minutes of their time with the problem outline, calling and ‘thanks’ wrap up), then there is the correction to the bill, the credit entry and authorization, and the blocking of the miss charge happening again. In my case, 30 cents/mo x 12 = $3.60 is what they stood to make on my if I did nothing. Their labor and paperwork to correct the problem is about $10 if everyone was efficient. How many people calling the cell phone companies out for their creative billing will it take to get them to stop? Anyone have a way to make it easier for people to request a stop/refund so more people will get the phone companies to do the right thing? And lastly, will our bills go up in the near future to make up for the loss in income?

Quality of life, for my mom

My mother is a wonderful women that brings smiles to anyone she has contact with. She spreads her energy by volunteering at her church, where she has always been the driving force behind cookies for the kids, welcoming friends old and new, and keeping events rolling along.

When I started my second business, she left her day job to run my bookkeeping group. We expanded the offices and the people working numbers, she kept them all in line. As the years went by we kept an office for her in her and Dad’s house. This way she could work the hours that was comfortable. She is a great example of keeping busy keeps you young.

Ten years back, we sold off many of the businesses as a bundle to a group… keeping a few that were base loaders to new directions. Mom relaxed a bit, took a few bus trips (she still drove but not long distances), took a couple train trips and had fun rooting on the local hockey team. For her travels, we played with CD players, tape players, digital players… nothing has really jelled for her to enjoy using.

Time has passed and health issues have set in. Same spirit, but Parkisons slows her walk and shakes causes her to avoid crowed to keep people from feeling uncomfortable.

Paperback books have always been fun for mom to read. She enjoys quite a variety of books, but generally the smaller layout of the paperback. Holding these open, still, and looking down is becoming more of a chore every day. Generally resulting in a sore neck. Taking away the joys of reading, leaving pleasures missed.

I have done the normal son type things. Being half way across the US has some limitations, driving my folks when they need to get places type of help. Always making they have no wants the best I can, while my sister and her boys are local to help with manual efforts. What seems to be missing is those little pleasures in life that goes beyond helping with changing a light or buying groceries.

Along came the Kindle 2. Julie in the office was the first to actually buy one. She brought it in so we could see if the hype was just marketing hoopla. Nope, we all thought the hardware worked very well. Several of the other team members have eBook readers by other manufactures, all with great features but too many negatives to be a ‘must buy’. It isn’t another thing we would NEED to haul around with us, everyone has smartphones and mininotebooks.

But, for my mom… the Kindle 2 has proven to be a life saver. I purchased one, set it up to an Amazon account and shipped it off to my mom. My nephew buzzed by (on his own, what a great guy!) and helped her get around a bit. She most likely would have found her way on her own, but having others explore with you always makes it go smoother. Another set of eyes, etc…

The beauty of it is that she can rest the device on a pillow on her lap. Paperbacks you have to hold open, the Kindle is always open and ready. She doesn’t have to look down in her lap. Test is adjustable for late evening reading too. Then, to my surprise, she discovered the audio reader feature. Now, she listens more than she reads. When she is interested in a new book, it’s a matter of me finding it Amazon – when ordered it shows up on her Kindle without having to connect to a computer – no extra charge. The second surprise… life is good for her. Mom’s reaction to being able to enjoy her books without pain and shaking being accented by holding a little book is incredible. Who would have thought?!

Another new lesson in life about watching for the less obvious…

Bonnie saving me room on my Tivo

Great news, Bonnie Hunt has helped me with my Tivo getting full problem.

Bonnie’s show is on mid week days. Since I am not able to be in the home office every day,I have the show set on series record.

I have appriciated her humor for many years. While her normal movie rolls are as a mom, friend or sister – when she does a TV show she can really improve with the best. Her previous show, by the same name as her current show, was a sitcom instead of a real talk show like now.

Monday, she really took me and her live audience by surprise. Her guest was the Bachelor from the most recent show. He was presenting himself as a pawn of the producers. He was directed to do his break up on their special after last show event. He really isn’t very believable.

But, Bonnie lowered herself below his level. She started off with cutting comments and questions. He kept smiling and answering. She kept on him till the commercial break. When they returned, she returned to her tact. Jump to conclusions and on the attack. The action you would expect from a hard core reporter getting to the facts in an interview of a corrupt politician.

The audience was supportive in the beginning, but after the second round of rough comments, they had turned to uncomfortable chuckles. Finally, ending with no audible reactions. The camera didn’t do the usual pans of the audience or of Bonnie’s support staff.

Bonnie wrapped up the show by letting him know that his original pick was better off not being with him. Then, got a last one in by warning his girlfriend, Molly, that he hasn’t changed and will dump her too.

Wow! Bonnie just might have a little baggage in her life that she is bringing into her show. Sad. Lucky for me, I can vote for what shows should be on the air by watching or not. In this case, the Tivo schedule for the Bonnie Hunt show has been turned off. I wish her all successes in life, no need for me to have her issues pushed upon me. Onward…

I think… because I can

For many years now, the only reading I do is trade industry magazines/books and news information. Sneaking a history or How it works book in there when I find an interesting one jump out at me. Mostly though, I’m a sponge for information.

It wasn’t always this way, my early reading days was filled with the Tom Swift series. My folks took me to a local discount store every month to see if they the latest release. I wonder if those are still in their basement or my sister cleared out that corner.

When I hit elementary school, every teacher encouraged me to write stories. By the fourth grade they had me reading the stories to the class. This was good and bad. Being thrown into a pressure situation to read my creations to people I didn’t know helped my public speaking later. The tough kids in school thought that anyone that could come up with stories needed to be slugged regularly – a interesting outcome of this was a development of the senses to ready people.

As time went by, I found that I took more notice of people’s actions in different situations. Face activity, posture, arm placement, breathing, eye movements, as well as how they are timing their speaking. Early on this help me know if a bruised arm was in my near future. Now though, putting people’s actions in conversation has led me to now be able to say: everyone has a agenda in every conversation. They may or may not consciously know it, but there is a reason we are talking. Is the agenda to chat to let me know you are having a bad day or are you hoping to get a contract… taking the time to pay attention in the beginning, you can see how the next few minutes will go. Do it long enough and you no longer have to think about it. Continue reading I think… because I can

Commission sales force – questions, no answers

You go to, well… used to go to, a CompUSA. No one in the store can tell you why the two printer prices are so different. But they can tell you that all printers fail and you need a service contract.

You go to a car lot. A person casually, in a hurried walk, intercepts you in route to a line of parked cars. They welcome you, ask if they can help, then proceed to not be able to tell you much more than interior color options. But, they can get you financed, job or not.

Why wouldn’t sales folks take the time to learn their product line to present it better? Wouldn’t that result in more sales and more commissions for the sales force? My brother in-law sold cars for a while… he was a car guy so he was able to put a car with a person for a faster car sale. That is what he thought, his boss thought that most people coming in either knew what they wanted or buyers don’t care. We were both shocked by that answer.

That same brother in-law was a business partner in a small (profitable) company we ran for 10 years together. One step we asked all sales people to do for _every_ customer was to present their filter next to a new one. Don’t comment unless asked, then ask for the sale. That is it… with that they would hit 35% closing rate since our clients needed a replacement every third visit. If the employee hit that percent of closures, we gave them a percent of every sale they made.

Our bookkeeper brought to our attention that the numbers for the previous year just couldn’t be explained. He just happened upon it after looking at activity across several of our locations. It took me several weeks scanning traffic through our sales software before I found the process needed to get around the sales accounting. Wow… how long did it take someone to figure out how to cook the system?!

Doing a little social engineering, I found out that one employee who had a programming background kept playing for several months to ‘get in’. He then spread the word to his coworkers across our networks so everyone got in on commissions without selling – making it so there was no single point of irregularity. Continue reading Commission sales force – questions, no answers